About Our Services

Our Core Services

• Digital Accessibility Audits

  We conduct comprehensive accessibility audits of your digital platforms (websites, mobile apps, portals) in accordance with:

  • Web Content Accessibility Guidelines (WCAG) 2.1 or the latest version.
  • Guidelines for Indian Government Websites (GIGW).
  • IS 17802: Indian Standards on Accessibility Requirements for Information and Communication Technology (ICT) Products and Services.
  • Provisions of the RPwD Act, 2016 and corresponding rules.

  Our audits include usability testing by persons with disabilities to provide real-world insights.

• Remediation Planning and Implementation

  Based on audit findings, we assist REs in preparing and implementing a detailed plan for remediation of identified accessibility observations. We guide you through the process of upgrading existing digital platforms to meet the required accessibility standards within stipulated timelines.

• Institutional Arrangement Support

  We provide guidance on establishing the necessary institutional arrangements for digital accessibility compliance, including:

  • Review and approval processes by Managing Director/Partner/Proprietor.
  • Designation and responsibilities of a Nodal Officer for digital accessibility.
  • Setting up a robust grievance redressal mechanism specific to accessibility issues, ensuring user-friendly channels for Persons with Disabilities (PwDs).

• Web and Document Accessibility Solutions

  We help implement features and standards to enhance web and document accessibility:

  • Integration of Indian Sign Language (ISL) videos, closed captioning, descriptive audio, and alternate text for images.
  • Ensuring all circulars, notices, and investor documents (PDFs, etc.) follow accessible document standards (tagged PDFs, logical reading order, proper use of headings, alt text) as per WCAG 2.1 PDF techniques.

• Training and Awareness Programs

  We develop and deliver training modules for your staff and third-party service providers, emphasizing “accessible by design” principles. Our trainings cover:

  • Detailed understanding of digital accessibility for websites and mobile applications.
  • Behavioural training and the use of assistive tools.
  • Fostering an inclusive experience for all users.

• Registration and e-KYC Accessibility

  We advise on incorporating alternatives in digital KYC, e-KYC, and video KYC processes to accommodate differently-abled users, such as:

  • Human-assisted video KYC.
  • Allowing scanned document uploads.
  • Voice-assisted KYC for visually impaired users.
  • Ensuring KYC and client registration forms include mandatory disability status fields and options for specific provisions like helpdesk call-back assistance.
  • Guidance on empowering designated human officers to review and override automated rejections for applications from clients with disabilities.

• Procurement and Technical Compliance

  We assist in ensuring that all newly developed or procured digital solutions conform to the latest accessibility guidelines (WCAG, IS17802, GIGW, RPwD Act). This includes:

  • Ensuring vendors for SaaS/customized SaaS products provide conformance with accessibility guidelines.
  • Integrating accessibility requirements into Request for Proposals (RFPs) and procurement contracts, assigning due weightage to accessibility readiness in evaluation criteria.